Managing volunteers, however, can be difficult and ineffective without the right tools in place.
All volunteers are tracked in Salesforce as a Contact with the relevant information to assign volunteers to tasks. Staff can search for volunteers within Salesforce based on any number of criteria such as skillset, language proficiency, availability, location, etc. Staff can even send custom emails to subsets of volunteers based on search results.
With Volunteer campaigns, staff can plan, execute, and measure them from within V4S. They can also add volunteer jobs and shifts for individual events, connect web signup forms, assign volunteers, enable volunteer time recording, and reconcile volunteer hours following the event. Since this information lives within Salesforce, staff can include volunteer efforts within a campaign rollup when determining ROI and planning for future events.
Salesforce can replace the following systems for volunteer management: Volgistics, GetConnected, MobileServe, and others.